As a business, you want to ensure that your employees — or users, are always equipped with the right skills and information to succeed. That is often a challenge, would you agree? The knowledge can be transferred easily, but is it in the proper amount? Aren’t the employees oversupplied with knowledge, or maybe the provided material isn’t enough? Does the knowledge hit users at the right time?
Meet Tutorial Online — a flexible, agile digital knowledge transfer and user support tool. As a startup company called Tricks Ltd. established in 2017 in Warsaw, Poland, they came up with the concept of their solution during the implementation program for a large insurance company which they supported within the change management stream.
During the system implementation, the founders noted some deficiencies in traditional training solutions that are being applied in complex and long-term agile implementation projects. That project alone, but also other large-scale projects Tutorial Online founders supported on their journey, have provided them with unique experience and perspective to inspire their vision about how to improve the efficiency of knowledge transfer, and especially without increasing the cost it entails.
The most challenging task was to deliver the right scope of knowledge — not less and not more than necessary, and to deliver it at the right time — exactly when it is needed and preferably without leaving the workplace. The next question that popped up was how to manage effective knowledge transfer during projects with dynamic changes in the user interface. A year later, in response to those needs the founders developed Tutorial Online 1.0, and the rest is history.
Today, Tutorial Online can proudly be considered the experts in tutorials online. Operating mainly in the financial and telecommunications sector, the startup has developed and implemented a truly innovative solution.
You get tutorial help — a virtual assistant that will guide you through the process in the application you use. You get tutorial performance — the virtual efficiency monitor that provides real data on the efficiency of processes and employee activity in the systems. And you also get tutorial designer — a user-friendly administration module that allows easy process modeling and quick updating together with content management features.
It really sounds amazing if you need remote knowledge transfer and user support in your business, doesn’t it? What business wouldn’t like a top-notch solution to improve their process efficiency and to support their employee effectiveness?
Tutorial Online would come handy in use cases like sales, HR, business operations, or contact center management. In today’s fast-paced business environment, the effectiveness of your company’s performance would definitely help your business to stay ahead of the competition.
Needless to say, you’ll save time — by performing tasks and processes faster, reduce costs entailed in traditional training courses and have way higher efficiency of knowledge transfer compared to traditional training courses.
So don’t waste a second, and head over to Tutorial Online to learn more about this amazing tool and see the solution in action.
On to the new heights!
Tricks Ltd. implements a project ,,Promotion of the Tricks company and its ICT products on foreign markets” which is co-financed by European Regional Development Fund under the Smart Growth Operational Programme 2014-2020″.